Sapoorji Sukhobristi Complex, Newtown, Kolkata – 700135

Refund Policy

Last updated: 16 June 2026

Our Commitment: We strive to process all eligible refunds within 7–14 business days. Your trust is our priority.

Refund Schedule

Cancellation TimingRefund Amount
60+ days before departure 90% of amount paid (10% deducted as cancellation fee)
30–59 days before departure 75% of amount paid
15–29 days before departure 50% of amount paid
7–14 days before departure 25% of amount paid
Less than 7 days / No-show No refund applicable

Non-Refundable Items

  • Air tickets once issued (subject to airline cancellation policy)
  • Visa fees and processing charges
  • Travel insurance premiums
  • Any services already consumed or partially utilised
  • Bookings during peak/festive seasons marked as non-refundable at the time of booking

How to Request a Refund

  • Send a cancellation request via email to info@aervanatravels.com with your booking reference.
  • Cancellation requests via phone or WhatsApp must be confirmed in writing.
  • Refunds will be processed to the original payment method within 7–14 business days after approval.

Force Majeure

In cases of cancellation due to natural disasters, pandemics, government travel restrictions, or other force majeure events, Aervana Travels will offer credit notes, rescheduling, or partial refunds on a case-by-case basis.

Contact Us

For refund queries, contact us at info@aervanatravels.com or call 9735919078.